Shipping policy

Shipping Policy

Thank you for shopping with Faith & Forge Jewelry! Every order is carefully made, packaged and prepared for its journey to you.

Processing Times

Almost all Faith & Forge jewelry is made to order.

Most necklace and earring orders are ready to ship within 5 business days. Rings, personalized family necklaces and other custom pieces may require additional time. The expected processing time will always be noted in the individual product listing.

Processing time refers to the time required to make and prepare your jewelry and does not include shipping time.

Shipping Within Canada

For orders under $50, you may choose:

  • Standard Untracked Shipping — $5

  • Tracked Shipping — $20

Orders of $50 or more are shipped with tracking for a flat rate of $20.

Untracked shipping does not include tracking information or delivery updates. If you would like to follow your order’s progress, please select tracked shipping at checkout.

Free Local Pickup

If you are located in the Grand Lake or Fredericton, New Brunswick area, select Free Local Pickup at checkout. Once your order is ready, please send me a message to arrange a convenient pickup location.

Estimated Shipping Time

Most Canadian orders arrive within approximately 5–10 business days after they have been shipped. Delivery may take longer for rural or remote destinations and during holidays or periods of high mail volume.

Delivery dates are estimates and cannot be guaranteed. Once an order has been accepted by the shipping carrier, its delivery timeline is outside of our control. Weather, holidays and carrier delays may affect its arrival—but if you have concerns about your order, please reach out and I’ll do my best to help.

International Shipping

Unfortunately, due to the current uncertainty surrounding tariffs and cross-border shipping, we are unable to offer international shipping at this time.

Delivery Address

Please check that your shipping address is complete and correct before placing your order. If you notice an error, contact me as soon as possible. Once an order has shipped, I may not be able to change or redirect it.

Delayed or Missing Orders

If your order has not arrived within the expected timeframe, please check the shipping address provided with your order and, for tracked packages, review the tracking information first.

If you still need help, please contact me with your order number so I can take a look.