Frequently Asked Questions

When will my order be ready?

Depends! Almost every piece is made to order. Earrings and most necklaces are made and ready to go within 10-12 business days. 

Rings and personalized orders (ex. family necklaces) are made especially for you and  need a little more time approx. 14-21 days. 

Processing time does not include the time your order spends in the mail.

How will my order be shipped?

Carefully! 

Canadian orders under $50 can be shipped by untracked mail for $5, with the option to upgrade to tracked shipping at checkout.

Orders of $50 or more are shipped with tracking for a flat rate of $20. Once your order ships, tracking information will be emailed to you.

Every order is carefully packaged so it arrives safely and ready to enjoy.

How do I choose the right ring size?

A good fit starts with an accurate measurement!

I recommend having your finger professionally sized at a local jeweller before ordering.

Wide-band rings fit more snugly than narrow rings and may require you to order a half or full size larger than your usual ring size. Please follow the specific sizing recommendation included in each ring description.

What if I order the wrong ring size?

Reach out, and we’ll see what may be possible.

Because each ring is made just for you in the size selected, it’s important to confirm your size before ordering. Some designs can be resized, while others cannot.

Resizing is considered individually, and additional resizing and shipping costs apply.

Can I make changes after placing my order?

Possibly—if I haven’t started making it yet.

Please take a moment to check your ring size, names, dates, stones, finish and other selections before submitting your order.

If you notice a mistake, contact me as soon as you can. Once work has begun, I may not be able to make changes.

Will my piece look exactly like the photo?

It will be beautifully similar, but uniquely yours.

Every piece is made by hand, so you may notice small variations in texture, markings or finish. These little differences are part of what makes handmade jewelry special.

Will sterling silver tarnish?

It can—but don’t worry, it’s completely natural and easy to care for!

Sterling silver may darken over time as it reacts with air, moisture and everyday products. The good news is that the more often you wear your jewelry, the less opportunity it has to tarnish.

When you’re not wearing it, store your jewelry somewhere clean, dry and enclosed. If tarnish does appear, a gentle polish with a silver polishing cloth will usually bring back its shine.

Is sterling silver hypoallergenic?

Yes! Sterling silver is nickel-free and generally considered hypoallergenic, making it a great choice for most people with sensitive skin.

Everyone’s skin is different, so a reaction is still possible—but sterling silver is typically very well tolerated.

How should I care for my jewelry?

  • Wear it often!
  • Keep it away from household cleaners and harsh chemicals.
  • Apply perfumes and lotions before putting on your jewelry.
  • Remove it before swimming, bathing or activities that could bend or damage it.
  • Store it somewhere clean and dry when you’re not wearing it.

What if there's a problem with my order?

I hope this never happens! However, if it does, please let me know within 24 hours of receiving your order so I can help.

Include a few clear photos of the jewelry and packaging so I can take a look and work with you to make it right.

I have another question!

I’d be happy to help!

If you can’t find the answer here or in the product description , send me a message through the Contact page. If you’re asking about an existing purchase, please include your order number so I can find it quickly.

You still need help?

If the FAQ above did not answer your questions, you may ask help from our support team by contacting us directly via email.